St. Louis City Water Utility Assistance Program
The City of St. Louis, in partnership with the Collector of Revenue Gregory F.X. Daly and United Way, will begin the Water Utility Assistance Program for St. Louis residents with delinquent water accounts.
In 2020, the City instituted a moratorium on water shutoffs to protect residents during the COVID-19 pandemic. That moratorium will be lifted on September 1, 2025. This new assistance program is intended to help residents catch up on past-due water charges and avoid disconnection.
Program Overview
The City has allocated $1 million in American Rescue Plan Act funds to support this effort. Eligible households can receive a one-time credit of up to $500 on their water bill. The program includes a financial literacy component and requires enrollment in a repayment plan for any remaining balance.
Eligibility
To qualify, applicants must:
- Reside in the City of St. Louis
- Be more than 90 days delinquent on their water bill
- Demonstrate COVID-19-related financial hardship, such as lost income or increased expenses
- Have a household income at or below 60 percent of the Area Median Income
- Enroll in a repayment plan and receive financial literacy information from the City Treasury Division
How to Apply
Applications open August 20, 2025.
Residents are encouraged to apply online (see below). Paper applications will be available at:
- Water Division, 1640 S. Kingshighway Blvd, 63110
- Participating St. Louis Public Library branches: Baden, Barr, Buder, Carondelet, Carpenter, Central, Charing Cross, Divoll, Kingshighway, Machacek, Marketplace, Schlafly, Walnut Park
Required Documents
Applicants must submit:
- Photo ID (valid Missouri State ID or Driver’s License)
- Proof of primary residence that matches the water service address
- Proof of COVID-19 hardship (self-attestation is allowed)
- Proof of earned and unearned income for all adults in the household
- Proof of Social Security number for all household members
- Most recent water bill that is at least 90 days past due
Examples of acceptable income documentation include:
- Two recent pay stubs
- Letter from an employer
- Pension or benefit award letters
- Recent tax returns
- Unemployment or assistance program documentation
Self-employed applicants should provide their most recent tax return and a profit and loss statement.
Act Quickly
Funds will be awarded on a first-come, first-served basis. Once funds run out, the program will close.
More Information and Application Details
Apply at the St. Louis City Water Website: ttps://www.stlwater.com/permits-applications/assistance-program.php
For more information, see: https://www.stlouis-mo.gov/government/departments/mayor/news/water-bill-assistance.cfm
