ccm-water-affordability-collage

Water Affordability in the City of Saint Louis

In June 2024, Consumers Council of Missouri launched a three-year initiative (2024–2027) funded by Missouri Foundation for Health to assess water affordability in the City of St. Louis.

Unlike many cities across the country, St. Louis does not use individual water meters for most households. Instead, residents are billed a flat rate based on the physical attributes of their homes, such as the number of bedrooms, bathrooms and the frontage of their lot. This approach often results in water bills that do not reflect actual usage. It also impacts sewer bills, since the Metropolitan St. Louis Sewer District (MSD) applies the same flat-rate formula to determine sewer charges in the absence of metered water use.

Consumers Council is working with water affordability experts to analyze data obtained from the City of St. Louis and develop community-driven solutions for residents struggling to pay their water and sewer bills. At the same time, we are engaging directly with community advisory groups to both share information about water costs and hear firsthand about the challenges households face.

Our community advisory groups include Hyde Park, Lewis Place–Fountain Park, and Southside Wellness. We have also met with neighborhood associations and advocacy partners such as Vandeventer II, Missouri Coalition of the Environment, Kingsville Corp., and others who share a commitment to making water more affordable and accessible.

Funding through the grant allowed Consumers Council to add a Community Engagement and Social Media Coordinator, Antonio Weston, who is leading on-the-ground engagement and helping ensure that resident voices shape this work.

Through this initiative, Consumers Council is building the foundation for policies that ensure water affordability, fairness, and sustainability for St. Louis City residents.

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St. Louis City Water Utility Assistance Program

The City of St. Louis, in partnership with the Collector of Revenue Gregory F.X. Daly and United Way, will begin the Water Utility Assistance Program for St. Louis residents with delinquent water accounts.

In 2020, the City instituted a moratorium on water shutoffs to protect residents during the COVID-19 pandemic. That moratorium will be lifted on September 1, 2025. This new assistance program is intended to help residents catch up on past-due water charges and avoid disconnection.

Program Overview
The City has allocated $1 million in American Rescue Plan Act funds to support this effort. Eligible households can receive a one-time credit of up to $500 on their water bill. The program includes a financial literacy component and requires enrollment in a repayment plan for any remaining balance.

Eligibility
To qualify, applicants must:

  • Reside in the City of St. Louis
  • Be more than 90 days delinquent on their water bill
  • Demonstrate COVID-19-related financial hardship, such as lost income or increased expenses
  • Have a household income at or below 60 percent of the Area Median Income
  • Enroll in a repayment plan and receive financial literacy information from the City Treasury Division

How to Apply
Applications open August 20, 2025.

Residents are encouraged to apply online (see below). Paper applications will be available at:

  • Water Division, 1640 S. Kingshighway Blvd, 63110
  • Participating St. Louis Public Library branches: Baden, Barr, Buder, Carondelet, Carpenter, Central, Charing Cross, Divoll, Kingshighway, Machacek, Marketplace, Schlafly, Walnut Park

Required Documents
Applicants must submit:

  • Photo ID (valid Missouri State ID or Driver’s License)
  • Proof of primary residence that matches the water service address
  • Proof of COVID-19 hardship (self-attestation is allowed)
  • Proof of earned and unearned income for all adults in the household
  • Proof of Social Security number for all household members
  • Most recent water bill that is at least 90 days past due

Examples of acceptable income documentation include:

  • Two recent pay stubs
  • Letter from an employer
  • Pension or benefit award letters
  • Recent tax returns
  • Unemployment or assistance program documentation

Self-employed applicants should provide their most recent tax return and a profit and loss statement.

Act Quickly
Funds will be awarded on a first-come, first-served basis. Once funds run out, the program will close.

More Information and Application Details

Apply at the St. Louis City Water Website: ttps://www.stlwater.com/permits-applications/assistance-program.php

For more information, see: https://www.stlouis-mo.gov/government/departments/mayor/news/water-bill-assistance.cfm

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