Category: Utilities

Rising Rate$: What's Happening With Our Water 2

RISING RATE$: What’s Happening With Our Water 2

Join us on March 13, 2026, at the O’Fallon Park Rec Complex, to learn more about how city water rates are set, what you’re paying for, and what’s being done to keep water service safe, reliable, and affordable for all.

Read More
Recommended Reading: “Power Brokers: What’s really behind your soaring utility bills” by Nick Bowlin, Harper’s Magazine

Recommended Reading: “Power Brokers: What’s really behind your soaring utility bills” by Nick Bowlin, Harper’s Magazine

The January 2026 issue of Harper’s Magazine includes a comprehensive article about how utility rates are set by state regulating bodies, and how those commissions are influenced by the profit driven goals of utilities.

Read More
Customer Wins in Liberty Electric Rate Case

Customer Wins in Liberty Electric Rate Case

Liberty/Empire electric customers are seeing some progress in the Liberty Electric rate case, though not nearly enough in the opinion of Consumers Council of Missouri.

Read More
Data Centers - Our Concerns About Their Potential Impact on Electric Utility Rates for Ordinary Household Consumers

Data Centers – Our Concerns

Consumers Council of Missouri is deeply concerned with the impact that construction of large-scale data centers will have on electric utility rates for ordinary household customers.

Read More
Join Us for Utility Consumer Advocacy Day at the Missouri State Capitol

Join Us for Utility Consumer Advocacy Day at the Missouri State Capitol

Did you know that laws passed by the Missouri Legislature can raise your utility rates? Consumers Council of Missouri invites members and supporters to participate in our upcoming advocacy day at the Missouri State Capitol.

Read More
Updated Report - 2020-2025: Ameren and Spire Rate Increases Continue to Exceed Inflation and Wage Growth

Updated Report – 2020-2025: Ameren and Spire Rate Increases Continue to Exceed Inflation and Wage Growth

According to a report issued by Synapse Energy, Ameren and Spire customers have experienced significant recent increases in their utility bills, outpacing both national inflation (25.4%) and Missouri average weekly wage growth (32%). This report focuses on the years 2020 – 2025.

Ameren Missouri customers saw major electricity bill increases that outpaced both inflation and wage growth.
• Average summer bills rose 34.3%
• Average winter bills rose 32.9%
These increases are not driven by fuel costs. Ameren’s fuel charge has stayed relatively steady. Higher rates tied to infrastructure investments were the main driver.

Spire Missouri customers faced even steeper increases in natural gas bills.
• Spire West winter bills rose 95.1% for a typical household using 120 ccf
• Spire East winter bills rose 60.8%  for the same usage
Winter gas bills rose far more than summer bills because gas is mainly used for home heating. 

Read the full report here: MO IOU Rate Analysis 2025

Read More
Utility Legislation - What You Need to Know in 2026

Utility Legislation – What You Need to Know in 2026

Please join Consumers Council on Thursday, January 22, 2026, for a webinar on upcoming state legislation affecting utilities. This session will provide an overview of key 2026 legislative proposals, with a focus on how critical utility policies impact consumers across Missouri.

Event Details

Date and Time: January 22, 2026 at 12:00 noon Central Time

Location: Zoom — All registrants will receive a Zoom link upon registration for this event.

Cost: There is no charge for this event.

If you would like to become a member of Consumers Council for only $10, or donate to our organization, please CLICK HERE.


Your Name

Read More

Consumers Council of Missouri Commends Spire for Promoting DollarHelp Program

FOR IMMEDIATE RELEASE

Consumers Council of Missouri Commends Spire for Promoting DollarHelp Program; Urges Ameren Missouri and Missouri American Water to Strengthen Outreach for Similar Assistance Programs.

ST. LOUIS, MO – The Consumers Council of Missouri (CCM) applauds Spire for its proactive and visible promotion of the DollarHelp program – an essential resource that supports Missouri households struggling to keep up with gas bills. By actively encouraging donations, Spire helps ensure that community contributions fill critical gaps in winter heating assistance when other funding sources fall short.

“Spire’s commitment to making DollarHelp more widely known is a model for Ameren and Missouri American Water,” said Sandra Padgett, Executive Director of the Consumers Council of Missouri. “When people know how to donate to help their neighbors, fewer families face the threat of shutoffs, and more can keep their homes heated during the winter.”

CCM urges Ameren Missouri and Missouri American Water to follow Spire’s lead by more prominently promoting contributions to their own voluntary donation-based customer assistance programs:

  • Ameren Missouri’s “Dollar More” program
  • Missouri American Water’s “H2O Help” program

“Many community supporters simply don’t know about Ameren’s Dollar More and Missouri American Water’s H2O Help programs,” Ms. Padgett noted. “By more openly and consistently marketing these resources, utilities can make it easier for Missourians who want to help their neighbors to know where to donate.” CCM calls on all Missouri utilities to recognize the importance of accessible, well-publicized consumer assistance programs. Greater visibility not only supports families in crisis but also strengthens our community by ensuring that no household is left behind when temperatures drop.

Contact:
Sandra Padgett, Executive Director, Consumers Council of MO
314-323-8760
spadgett@moconsumers.org
St. Louis, MO November 12, 2025

Read More

Record Number of Ameren Disconnections Highlights Urgent Need for Low-Income Utility Rate in Missouri

FOR IMMEDIATE RELEASE

ST. LOUIS, MO – In October 2025, Ameren disconnected 17,347 Missouri households for non-payment, representing approximately 1.6% of all Ameren customers, or roughly one in every 63 households. This marks the highest number of monthly disconnections reported by any utility since Missouri’s new utility reporting rule took effect in March 2024. The October disconnections also raise the total number of Ameren disconnections in 2025 to 87,664 households.

Currently, 219,375 Ameren customers, 20% of all households in its service area, are behind on their bills, with a combined $47.9 million in overdue payments.

“Missouri families are struggling. Households depend on electricity for items essential to daily living such as lighting, heating, refrigeration, cooking, and internet access.” said Sandra Padgett, Executive Director of the Consumers Council of Missouri. “Now more than ever, we need a low-income utility rate in Missouri to protect those who are unable to keep up.”

Rising utility rates have pushed many Missouri households to the breaking point:

  • Spire increased rates by 10–12% in 2025
  • Ameren raised rates by 12% in 2025
  • Missouri American Water raised rates by 25% in 2025
  • Recently enacted state legislation could add another $1,100 to annual utility costs
  • Low Income Home Energy Assistance Program (LIHEAP) funding remains uncertain
  • The growth of data centers could further drive up both electric and water rates

A recently enacted Missouri law allows the Missouri Public Service Commission to establish a low-income utility rate or bill discount, based in part on “energy burden,” to help keep essential utilities affordable and reduce the risk of disconnections.

“The data is clear. Without policy action, tens of thousands more Missouri families will continue to face shutoffs,” Padgett said. “An affordable rate for low-income households is not just necessary – it’s overdue.”

Contact:
Sandra Padgett, Executive Director, Consumers Council of MO
314-323-8760
spadgett@moconsumers.org
St. Louis, MO November 12, 2025

Read More
Rate Case Decision

Summary of Decision – Spire Rate Case

Summary of Decision

Spire Rate Case

(GR-2025-0107)

Background:

In November 2024, Spire gas utility requested a 15% rate increase.  Consumers Council of Missouri (“CCM”) intervened in this case, filed expert testimony challenging Spire’s request, encouraged public testimony at hearings, and ultimately secured several consumer victories through negotiation with the utility and other parties.  On Wednesday, September 3, 2025, the MoPSC approved a settlement of all issues in this case.  

Key Wins for Residential Customers
  • Rate Request Reduced: Spire’s original request for a 15% rate increase was reduced to an average 10% increase.
  • Residential Households Protected: The large industrial and commercial customers wanted residential households to pay for a larger percentage of the rate increase.  Our evidence showed that applying the increase unevenly would have resulted in households subsidizing large customers.  The settlement ensures that the percentage impact is roughly the same across all sizes of customer classes.
  • Limited Fixed Monthly Charge Increase: The fixed monthly customer charge will increase from $20 to $22 but our advocacy prevented a higher increase.  A lower customer charge  gives consumers more control over their bills when they engage in energy conservation and energy efficiency.
  • Continuation of Customer Assistance Programs: Current assistance programs for customers are extended, including the income-eligible Payment Partner Program and the Critical Medical Needs program, through September 2028.
  • New Low-Income Assistance Program: An income-eligible program will be created for low-income families.  Essentially, the monthly $22 customer charge will be waived for those who qualify for LIHEAP energy assistance.
  • ISRS Reporting Requirements: The new Spire settlement includes Infrastructure System Replacement Surcharge (“ISRS”) reporting requirements for which Consumers Council advocated.  Our hope is that this new public reporting information will help us drill down into what is going on with the ISRS surcharge and help us find ways to ensure that it is operating correctly.
We Predict that Household Gas Bills Will Continue to Rise

Household natural gas rates have skyrocketed since 2021.  As we reported, the average Spire East customer has already experienced a +62% increase in their winter bill since winter 2020-2021, and +109% increase for Spire West customers. The main reason for this outrageous spike in Spire’s rates is ISRS, which raises bills outside of rate cases like this one.  ISRS is a gas pipeline replacement and relocation charge.

While the result in this case is better than what was originally requested by Spire, the relief may be short lived.  In a new law, promoted by Spire and MoPSC Chair Kayla Hahn, the Missouri Legislature passed a “Future Test Year” methodology as part of Senate Bill 4 in April 2025. Signed by Governor Kehoe, this law will add forward-looking estimates of costs to be included in natural gas bills, instead of audited historical costs. Consumers Council estimates that this will cause another 10% increase in gas bills (an average of $276 per year per household) in the next rate case filed by Spire.

Read More
#thegov_button_69ab73bfb4380 { color: rgba(255,255,255,1); }#thegov_button_69ab73bfb4380:hover { color: rgba(49,49,49, 1); }#thegov_button_69ab73bfb4380 { border-color: rgba(204,0,0,1); background-color: rgba(202,44,40,1); }#thegov_button_69ab73bfb4380:hover { border-color: rgba(49,49,49, 1); background-color: rgba(255,255,255,1); }